Shipping

We will ship to Canadian Address accessible by courier, and Canada Post.

Carriers used are UPS, Canpar, Fedex, and Canada Post.

Refund policy

Any items purchased without any personalized engravings or markings can be returned to us for an exchange or full refund, not including the cost of shipping. Items must be returned in the same condition and packaging that they were received. We only accept returns within the first 2 weeks of receiving your items and products must be in their original packaging.

Orders that have been personalized, custom designed, engraved, or marked are not eligible for returns. If items are incorrect and approved, we will look after the error quickly, but must do so at your expense.

To start processing a return, please contact us via email at [email protected] or by phone (780) 919 3795.

Customer supplied products/goods that are left for marking/engraving at HBA Engraving

It is the policy of HBA Engraving that they are not responsible for nicks, scrapes, scratches, dents, breaks, or any other form of damage to any item that is left in their possession that has not been purchased at HBA Engraving as part of my current order.

When bringing items to HBA Engraving you will indemnify, and hold harmless HBA Engraving, it’s affiliates, associates, owners and employees for any damage, misengraving, misspelling of engraving, misplacement of engraving on any item I have left in their possession to be engraved.

HBA Engraving will, in the event of any damage, misengraving, misspelling of engraving, misplacement of engraving, refund the cost of the engraving or marking only.

Sale and clearance items

Only regular priced items may be returned, unfortunately sale or clearance items cannot be returned.

Shipping items

In order to return an order, you must contact us first.

Visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.

Contacting us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to [email protected]

This document was last updated on Jun 28th, 2021